Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you refund / return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all Brand Tags.
Several types of goods are exempt from being returned. Perishable goods such as Oil / Liquid , Deodorant / Gas Item , Electronics Item cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Refunds
- To ensure a smooth experience and for quality assurance purposes, we kindly request that you take an unboxing video when your order arrives, starting from the moment you receive the package without removing the packaging tape. This helps us in case there are any issues with your order and assists in faster resolution
- Charge of 2.5% is applicable if refund is initiated if your order is need to be cancelled within 24 hours.
- If a product is found faulty or manufacturing defect or wrong product is sent to you, we will replace the product as fast as possible to our best of capabilities. All refunds and returns will be processed in 5-10 Business working days from MotoThrift, but actual refunds may vary depends upon respective Banks
- In case of Product exchange or return the shipping charge that customer incur while shipping the product back to us, we can only refund the Product cost.
- Products bought during any sale or discount offers cannot be refunded or replaced
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again or SMS Box.
Or cross check with your Bank , it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at motothrift14@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at motothrift14@gmail.com .
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
